Admin, I wasn't quite sure where to put this but I feel this fell in line with more of a bug rather than an account issue, but feel free to move if necessary. I did send a report but I know you get flooded with them so I'm putting it here as well.
As the title states, I purchased the 2k gem Shrine Guardian Package and the outfit in the said package did not unlock for me. I have checked my account for the unlock icon and it is nowhere to be found, which means I opened it but the outfit still remains locked for me.
Here is a screenshot of proof of purchase in the history of the gem store plus the the locked outfit on the bottom of the outfits tab.
Thanks for your time and assistance in this!