Missing / Checkboard character or NPC textures [Merged] - Page 2 — Guild Wars 2 Forums

Missing / Checkboard character or NPC textures [Merged]



  • In "Lines of Communication" (Asura Act III finale), Flax is checkered. Zojja is also checkered, but only in some. She has a brief scene at the beginning where her normal skin is present.
    I'm an Asura, female, revenant.

  • I've encountered this issue numerous times in the personal story (as others have said, with Zojja) but also with other characters, some of them only minor characters who appear in the story for one particular mission. Sadly at the time I didn't think to record them and have only now thought about looking up the issue. (Just noticed that LightningFalcon.4928 posted above one of those characters from my human/male story). I just had it happen to an Ooze Projection from an event in Metrica Province at the heart just north east of Jeztar Falls. It's a little bit frustrating as the art quality in the game is one of it's stand out features. Hopefully the GW2 team can get it resolved before I continue into the expansion content - because I've never seen those characters before!

  • I had this problem yesterday while leveling my asura and today with my sylvari
    http://prntscr.com/mgzhth - can't remember the quest name (Zojja) :s
    http://prntscr.com/mgzgwp - Seeking the Zalisco quest (Chief Dekkit)
    http://prntscr.com/mgzgc2 - Stealing Secrets quest while listening behind the door (the ministry guard)
    http://prntscr.com/mgzfvv - Down the Hatch quest before the drinking competition (Tybalt)
    http://prntscr.com/mh0f20 - Down the Hatch quest (Tybalt)
    http://prntscr.com/mgzfen - Down the Hatch quest in the end (Tybalt)
    http://prntscr.com/mgzhc7 - Trouble at the Roots quest (just a random ooze)
    Tybalt is missing texture only in some dialogues

  • This is happening to me, too. So far, I only see it it cutscenes where two characters are talking back and forth in my personal stories. I haven't seen it in-game yet.

  • I've been going through the first few chapter of each stories for each race for the achievements,
    I put up a few untextured glitches earlier. but...
    The texture bug is still around. Last bit of asura and few parts in the sylvari's bit.
    Note - I played the asura one yesterday before the patch so I don't know if its been fixed, however, I am just gonna post it encase.

    Asura - Chapter 1
    The inquest guy is untextured - https://www.dropbox.com/s/0dok4hz23hf9zzb/gw445.jpg?dl=0
    Also later on Zojja is untexted again at the lake part, looking for tha chunk of the artifact

    Asura - Chapter 2
    Talking to mink after you rescue him after the bandits, and In your lab looking at the diagrams, both times Zojja is untextured - https://www.dropbox.com/s/3m2snueizg7a922/gw449.jpg?dl=0

    Asura - Chapter 3
    Rescuing that professor, Zojja is untextured - https://www.dropbox.com/s/gfiv9mn5237qtcb/gw450.jpg?dl=0

    Sylvari - Chapter 3
    When you are a bandit, you are untextured but Cai sin't. https://www.dropbox.com/s/r7sw64udx30vdve/gw453.jpg?dl=0

    I also encounter a VERY VERY strange bug during the sylvari's 2nd chapter.
    When you're in the nightmare court's area in disguses for whatever reason it played the same scene TWICE! The scene where you see first that knight of embers person.
    The first time the scene played, she was untextured (here is the screenshot) https://www.dropbox.com/s/b43e6xqyrfjjx8u/gw452.jpg?dl=0
    However when it played that same scene for the second time, The ember knight was normal... what is going on? She was untextured before.

    I don't know if the game broke or something, but scenes should not be playing twice.
    The scene played a second time when I went to rescue the wardens, I think there is suppose to be a scene with you talking to the wardens, if so, it didn't show me that one.

    Also I'll be going through the Norn story either tomorrow or the day after if i find any texture oddities I'll post them when i am done.
    Surprisingly enough the Human story didn't have any textures glitches for me. Maybe I choose the paths that didnt have any errors?

  • The latest update said it has been fixed but I've only just encountered it again.
    It happened in the Sylvari Personal Story. Not sure if it shows up in other scenarios so here is the exact spot it took place in:
    Starting with the "Where Life Goes" quest, "Chapter 2: The Teachings of Ventari", the cinematic in "A Different Dream". Here, the Knight of Embers is checkered. I don't remember if the next cinematic involving her is also broken or not.

  • Update: It appears that perhaps every NPC that only shows up once is checkered. Just found the second culprit while following the story:

  • https://prnt.sc/mi3wte
    (tried to attach the image to the previous comment but it didn't work...)

  • sdt.1697sdt.1697 Member ✭✭

    When a cutscene happened to be with Zojja she appeared her model is just black and white square.

  • According to the Patch Notes on the fifth, problems like this should have been gone by now. The thing is, the problem still persists as you can see in the picture down below:

    It doesn't seem to be as extreme as before (I haven't seen any in-game cutscenes affected by it like in Season 2), but it's still very much present in the Personal Story and in dungeons. It's quite distracting and eerie. I'm hoping that someone from the team will be able to explain if any progress about this issue is going to be made or what might be causing it. Do I need to repair my client?

  • I'm having it too. :/

  • ghost.1076ghost.1076 Member
    edited February 8, 2019

    Some checkered goodness in Caudecus Manor (Story Mode). Logan and Jennah on the same page at long last <3

    Happens when you select "We're all here and ready to go." in dialogue with Logan at the beginning.

    Sreenshot made as of February, 8th, 22:25 ST.

  • Been having this issue as well with two of my characters at the low level personal stories. Any ideas on how to fix? It is VERY immersion breaking to just have this checkered box person talking all the time. Form the Apothecary because I was a street rat, to the first soldier in the tutorial... As well as the Doc trying to poison the wells. It's getting irritating. :/

  • Character model: Zojja NPC
    During: Cutscenes of the Asura main story quest lvl 10

    Character model of Zojja has the black&white checkerboard texture during the cutscenes of her talking


    Issue and screenshot made on 9th of february 17:45

  • I want to call attention to THIS thread, as this is the place to report issues with seeing "checkboard" effects on characters or NPCs.

    Please do not create a new thread on this topic, but post here so we have the maximum information available to the devs.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • Is there any ETA for a fix on this? It's preventing me from finishing the personal story as I want to play it as it was meant to be experienced, not with a chequered flagg zojja.

  • I thought the last patch was gonna fix it.

    I guess not. On my latest cutscene (level 30 asura) Zojja was checkerboard but the three order reps were just fine.

  • hi
    i am also experiencing this issue i believe it is only happening in personal story cut-scenes for me at least . i haven't see this problem in PoF or HoT quests yet. i have noticed it on multiple characters of different races an classes and the same cut scenes don't all ways have the issue e.g i did the early part of the char story and one time it had the issue and the other it did not

  • Got this also, during one of the later personal story quests where you choose to find a missing exploration team and end up confronting a raised rogue guy, forgot the name sorry but here's a screenshot:


  • I experienced the 'checkerboard' texture when previewing a Mini-pet. (Submitted an in-game bug report.)

  • Chiming in with a "me too" on the missing Zojja texture. Really hoping this is fixed soon. It's not gamebreaking or anything but it really impacts the enjoyment of the personal story cutscenes. :/


  • Sylvari with the "Green Knight" chapter 1 personal story, happens at the first step and the last step. Bercilak, the green missing skin knight :P

    Helpdesking rodent hailing from Skrittsylvania.
    Roaming skritt needs caffeine badly.
    Oldschool electronic music enthusiast who also likes Autechre.

  • Has this issue been looked at yet? It's almost been a month with no word from Devs. :/ Do they literally not care because it's core? If so, that's a very poor reasoning.

  • They released a patch with the last update, more issues occured; I'd assume they are looking at what is causing the issues after the patch.
    It's not always easy to find why something 'bugs' out, of course.

  • Just had this issue when playing Charr personal story level 40.
    "Stealing Secrets", the scene in the commanders room the guard on the right side.
    "Down the Hatch", 1st it was Second Mate Khebril, then it was Tybalt.
    "Thrown of Guard" Captain Conerry.

  • QuestingPanda.1592QuestingPanda.1592 Member
    edited February 17, 2019

    This was a bad time to binge on story :P But here's all the characters me and my friend saw checkerboarded while playing through the story.

    Note that we saw characters checkerboarded at the same time; every time one of us had an NPC with bad textures the other person had the same problem with the same character.

    Human lvl 10

    The apothecary from growing up on the streets. I wasn't keeping track yet.

    Human lvl 20

    No-one in any of the instances:

    2.1 Voices from the past
    2.2 Rending the mantle
    2.3 Rending the mantle II
    2.4 The sting
    2.5 Ashes of the past

    Human lvl 30

    3.1 Orders of Tyria
    3.2 Orders of Tyria II
    3.3 Mortus Virge
    3.4 Mortus Virge II

    3.5 Track the seraph
    Lionguard Williams

    3.6 Track the seraph II
    3.7 The sad tale of the "Ravenous"
    3.8 The sad tale of the "Ravenous" II
    3.9 Enter the trap

    Asura lvl 10

    1.1 Explsovie Intellect
    Councillor Flax

    1.2 Snaff would be proud

    1.3 Piece negotiations
    Inquest Infiltrator

    1.4 Readings on the rise

    1.4 Readings on the rise II

    1.5 Unscheduled delay
    (Zojja is fine again)

    1.6 Gadd's last gizmo
    Gadd's hologram

    Asura lvl 20

    2.1 Any sufficiently advanced science

    2.2 Any sufficiently advanced science II
    Luminates supervisor Wenn

    2.3 Beta test

    2.4 Beta-test II

    2.5 Industrial espionage
    Lab manager Grex

    2.6 Split second

    Asura lvl 30

    3.1 A bold new theory

    3.2 Hazardous environment

    3.3 Hazardous environment II

    3.4 Protest too much

    3.5 Protest too much II

    3.6 Test Subject

    3.7 Test subject II

    3.8 Lines of communication
    Councillor Flax
    Zojja was bad in the first cutscene, fine in the second one, and bad again in the third. (IIRC)

    Order of Whispers lvl 40

    4.1 Setting the stage

    4.2 Meeting the mentor

    4.3 Stealing secrets
    Ministry guard
    Ministry sergeant

    4.4 Down the hatch
    Lightbringer Tybalt Leftpaw
    Second mate Khebril

    4.5 Down the hatch II
    4.6 They went thataway
    4.7 An apple a day
    4.8 An apple a day II

    Quaggans lvl 50

    5.1 Bad Ice
    Lightbringer Tybalt Leftpaw

    5.2 Bad Ice II
    5.3 Enraged and unashamed

    5.4 Evacuation
    Lightbringer Tybalt Leftpaw



  • Gadzooks.4687Gadzooks.4687 Member ✭✭
    edited February 17, 2019

    still an issue. Even in the very last personal story mission to fight the dragon.

    Zojja is completed checkerboard

  • Been experiencing the same issues as described above. All throughout the story mode and cutscenes. Same on my girlfriend's side. I even had checkered characters in my intro cutscene.

  • Thank god, i though it was me! Decided to finally play through the main story on my ALT and most NPCS are checkerboard textures.

    I can see this is an issue for a lot of people and you'd think this would be something they would prioritize to fix asap , new players joining seeing this bug could be a real turn off which is sad seeing how great the game is.


    I have deleted the GW2 Cache folders, used the repair function and deleted the gw2.dat and re downloaded it and the problem still persists. Doesn't matter if on native resolution or super sampled.

    System Information

    Time of this report: 2/19/2019, 12:45:29
    Machine name: DESKTOP-BUNRJ2B
    Machine Id: --------------------------
    Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: AX370-Gaming K7
    BIOS: BIOS Date: 08/08/18 17:22:27 Ver: 05.0000D (type: BIOS)
    Processor: AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~4.1GHz
    Memory: 16384MB RAM
    Available OS Memory: 16332MB RAM
    Page File: 9206MB used, 15124MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.17134.0001 64bit Unicode

  • They did 'jump on it right away', and released a hot-fix. Unfortunately, it did not fix the problem for everyone. Bug fixes are only released with patches or as hot-fixes within a few (2-4) days of a release. Thus, the next 'fix' for this bug will be with the next release, whether it be major or minor.

  • Just want to say it has happened to me too. Playing the starting Asura story missions, Zojja and a few other characters had the checkerboard pattern.

  • Just happend in the Norn personal story when attacking the gosts https://imgur.com/t6V8R4y

  • Still experiencing these checkered NPCs during cut-scene conversations (My Story) even after the February 5 "fix".

  • Naxos.2503Naxos.2503 Member ✭✭✭

    Still occurs as of now, it's very immersion Breaking :< especially for new players

  • All the images above are happen inside my game also. Its highly annoying and takes out the whole fun of the story when you just see a white and black checkerboard as the characters in the story. Its been happening more frequent as I progress in the story.

  • Happened to me too, Zojja is checkered in most scenes in first levels of Asura personal story (so far)

  • This is my 14th character and my 5th Asuran. I have never encountered this problem before during the Asuran personal story. So far, during the personal stories "2. Interested Parties - Flash Flood" and "3. Research Resecuer - A Bold New Theory", Zojja becomes black and white checkerboarded. No other character becomes that way. It seems to be only when she is standing on the left hand side of the screen. When she is on the right hand side, she appears to be normally textured and complete.

  • Still happening all through the Sylvari storyline as well, i just came back to the game please fix

  • Got this at the "Stealing Secrets" Mission in a talking cut scene


  • This occurs during the cutscenes that feature Zojja in the Arah dungeon story mode ("Victory or Death").

  • Tuxedose.3071Tuxedose.3071 Member
    edited February 26, 2019

    I to get this issues in most of my Charr personal story missions. Very weird and unfortunate bug.
    Only happens in dialogue cutscenes and never in game.

  • Phoenician.1378Phoenician.1378 Member
    edited February 27, 2019

    I'm pretty relieved that the issue isn't on my end. It's a tad distracting, to be sure but whatever. I haven't checked any of my other toons but the checkerboard issue is occurring with Zojja and Almorra Soulkeeper in my personal story.

  • Tsakhi.8124Tsakhi.8124 Member ✭✭✭

    -giggle- He looks like he's saying "come at me, bruh"

    On topic. This happened to me in the Sylvari story, several times, most of which have been listed above. I forgot to take screenshots, though.

    So now we march, march to your homes.

    Our feet not making a sound: You can never hear a ghost when it roams...

    I eat your Cheetos Paws and steal your sodas, 'cause that's how I roll. (sorry, i'll buy you more.)

  • I had this texture bug on multiple occasions. Mostly in story instances; can confirm that for example the green knight in Sylvari's level 10 personal story also has checkerboard texture during cinematics.

    However it seems to not only be isolated to story levels. I don't have a screenshot with me, but last time during Undreground Facility fractal when entire party was using stealth from smoke clouds in order to put bombs into the pipe at the end of the corridor, I noticed very faint checkerboard patterns occasionally appearing slightly above the ground and hovering there for a few seconds. I was unable to identify what exactly was leaving them (you know - speedrunning fractals, move your butt or get out of party, that kind of stuff - business as usual), but they were there.

    I have already performed a game client repair, it didn't help. I've also updated GPU drivers to the latest version and that didn't help either.

  • Mokuren.4069Mokuren.4069 Member ✭✭
    edited March 1, 2019

    I've come across checkered NPC's in the following instances:
    Human lvl 30 personal story "Track the Seraph" an NPC was checkered in the instance in Black Haven (Kessex Hills)
    Human lvl 40 chapter "Setting the stage" Zojja was checkered in the Lion's Arch instance.
    Human lvl 40 "A fragile peace" Almorra was checkered in the Lion's Arch instance
    Human/vigil lvl 50 "Bad Ice" Forgal is checkered in the first underwater instance

  • Zeph.5271Zeph.5271 Member
    edited March 1, 2019

    Seeing checkerboard in all cutscenes with Zojja, through azura personal story chapter 3. Also seeing checkerboard Sieran in human - Durmond Priory - quaggan... but she was fine earlier, suggesting perhaps the lighting change of being underwater triggered it for her. (4K, high graphics settings)

    Update: Yep, Sieran was back to normal at the first cutscene back out of the water.

  • Zojja also appears for me as a checkerboard.

    Not only that, but I recreated my human noble elementalist so that I could record her story, and the first cutscene you have with an NPC, Sgt. Walters I think her name is, is bugged as checkerboard too.

    So I have an asura and a human that I can't level until this gets fixed because I like to record my playthroughs.

  • Skolia.2408Skolia.2408 Member ✭✭
    edited March 2, 2019

    The early personal Charr storyline (Ash Legion at least), many characters - including the player character, are checkerboarded in almost every cutscene.

    Screenshot is one of many.

    Anet, this is a big big regression issue.!

    Screenshot: Checkboard Nightmare

  • Yes, I am having this same exact issue!

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