Why does Area.net still have this archaic system for getting a password back? I was REALLY looking forward to playing this game with my husband but again we're stopped by the change password screen. He played pretty much back when it launched. He's got his game key, screenshots, knows his email and has his phone number hooked up. How come they can't just text a reset password code? Why does he have to remember a character name that he probably used a random generator for because every other name is taken. He sent in a ticket two days ago but god knows when we'll actually hear something. At this point he's just going to move on to a different game instead of buying the expansions because why wait around for a company that can't even make a simple reset password function? Every other game it's just send an email. I just don't understand why this is the way it is.