Hi, first of all this is not the account i am seeking help on. Due to the paradox loop gw support has put me in i am unable to log into to that account to troubleshoot the issue directly.
Here is my issue in brief, lost access to the free email account tied to my main account (my bad for using one with terrible retention requirements), account continued to work fine, laziness prevented me from chasing up the change immediately, finally i got round to it but due to real life was unable to use the reset email within 24 hours and it expired, whilst trying to recover my account through the client i entered my Heart of Thorns key (i am no longer able to find my original key, it was probably saved in the email i lost access to) and a character name but every time i clicked on submit i received "invalid entries", the code was the correct length.
Please help me recover my main account that is now completely inaccessible anet
Edit: SMS authentication was active on my main account, would have been nice to have been notified via text that i had a reset email waiting especially when my entire account was locked down by not resetting within 24hours.