Dragon Fireworks Glider didn't unlock

[Clyan.1593]

I received the Item from the BL Chest which contains both the Glider and the Backpiece.The backpiece worked fine, but for some reason the Glider didn't unlock when I used it.I now own the backpiece but not the Glider and since this Item only drops once per Account I really want to know what I can do now.

Is there a way ANet can unlock it from their side, or do I have to wait until it is available via garantueed wardrobe unlock?

[Khisanth.2948]

The Dragon Fireworks Package contains two items. You have to consume the Dragon Fireworks Glider item to unlock the glider. This is the same for all other back item/glider combos from the BLC.

[Clyan.1593]

Yes, this is what i am saying: i consumed the item, yet it didnt unlock :-(

[Inculpatus cedo.9234]

You consumed both items?
If you have, and are still having issue, you can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Good luck.

[Clyan.1593]

@Inculpatus cedo.9234 said:You consumed both items?

Yes, as i said, i unlocked the backpiece and then obviously consumed the glider aswell but was not prompted by the skin unlock popup. I found that weird and immediatelly checked in my glider tab, but indeed it was not unlocked.

Its a bug, which is why i am here.But i will submit a ticket, as you suggest, thank you!