No, they just prioritize their tickets. My boyfriend only recently bought the game and was banned a day later without any explanation. He's been waiting for 3 days now for a ticket response. I sent in a ticket 3 hours ago about not being able to purchase gems and got a reply within 20 minutes. The CS service for this game IS terrible. I've played way smaller games than Guild Wars that have live chat support 24/7. Being banned a day after purchasing the game, without explanation, not replying to tickets within 24 hours, this is NOT a good impression of the company for new players. And before anyone goes accusing my bf of actually doing something wrong, he was banned entirely over a misunderstanding.
NEVERMIND, I was confused because the first rift with gorrik doesnt count towards the collection.