Avandore.8456

They have Denied my refund request, and have denied an exchange for a different tool or glyph or other form of reimbursement. Although, I should mention, I acquired the skyscale hatchling tool during the first promotion for it on the gem store, not on its return just before its nerf, so I had use out of it for a bit over a month before it was disabled. They said "many factors come into play when determining if a refund is possible, the initial purchase date plays a big role in it.". Apparently they also refuse to accept criticisms sent via postcard. Instead they pointed out that I should leave them here on the forums... The same here where they said I should go to for answers about my original post that no employees seem to have responded to (yet). A very unsatisfactory and shady solution which I am disgusted with.

Hi! So feedback wise, I acquired a skyscale Hatchling Harvesting Tool, with the glyph of Reaping, exclusively for its gathering within 900 units in a family members home instance. It was very nice while it was working, kudos on that. The home instance is one of the very FEW areas in which its of benefit, and it does a good job at cutting down time requirement on chopping down all the trees and whatnot in there. It seems to have very limited functionality in the open world unless its range is buffed up significantly, or it hits other node types or something because out side of hidden flax or potato areas it pretty much will only hit 1-2 things at a time which means you are almost always better off with a different glyph . But anyway, that's it for feedback, my question is at the end. As you know, some time ago the Glyph of reaping was hit with a change. "Disabled the Glyph of Reaping in instances for players who are not instance owners." And it was claimed this was temporary and would be fixed on the 17th. However, the 17th rolls around and its still not working in Home Instances. I know I know, its because of "an exploit that players were using", I get that. However I was under the impression that on the 17th that it would be fixed in a way that the exploit was not possible while the Glyph of reaping would once again work in home instances. Now I'm a patient person so I don't mind waiting another month or three for a fix, but I also expect that if I keep quiet and a fix never comes that after six months that Support will just say I lost my chance to have anything done about it. So I contacted GW2 Support to see if this was a permanent change because if it is permanent it's a significant issue and I'd like it refunded, and the response I got was "Unfortunately, us here in customer service have no information on if the change will be permanent or not. In order to find out more information about that, I would direct you to our forums where the dev team is very active and constantly reading player feedback." Yes, I know it seems silly, it feels a lot like a child asking dad about something and they brush it off by directing you to mom, and I don't like it any better then you but anyway... My Question and the big reason support directed here is, Is the glyph of reaping being disabled in home instances of players who are not the instance owners permanent or are you currently working on a solution that will (however slowly but surely) safely re-enable Reaping glyphs in home instances for non-instance owners?