Amon.5042

FYI, after leaving it be for about an hour, the email in billing info was changed, a lower amount of gems was selected and then it successfully went through Paypal. Hope this can help others. What an odd and frustrating experience. Don't think I had this sort of issue in other MMOs. Hope this can be improved. At least issue more gems cards as an alternative. They seem scarce, by looking at the online price.

So, I live in the UK. I still had some gems and took advantage of the 40% template discount. My wife tried to buy gems and she can't. She tried her cards, I tried my cards + Paypal. Nothing worked. A support ticket was sent (#8046242) but by the time they see it, the 24-hour discount is gone. She's not happy and I'm not daring to use my account to buy gems; not that it would matter as I couldn't gift the build templates to her. I also found out that there's no place in the UK to buy gem cards, and the ones that can be found online are at nearly double the price. They don't seem to want our money, so we're moving on.

So... I quit playing when the new money-grab-templates came along and after a quick look at this thread I see that nothing has changed. That's too bad. I played this game every day to get at least the dailies and spent a good amount in the gem store. Maybe it's finally time to uninstall and move on. I just can't stand this terrible / overly-complicated / milking-the-cow aberration.

Would be much better in terms of pricing for all template/loadout packages to be account bound, not character bound.

I logged in today to find that I no longer had my specific build in WvW and had an extortionate price to pay to now get templates with some per account and others per character? Confusing, disappointing and something that immediately made me want to quit and go play something else. A game mechanic that instantly granted a specific build in different game modes in now unified, requires more busy work and is under an expensive (and confusing) paywall. That last part crosses a red line for me. Let me know when this is somehow improved and in the meantime I'll go play something else more costumer friendly.