The issue here is you're thinking in terms of how a subscription based game (Consistent guaranteed income) and how a free game works. Anet is here to make money. They're not here to cater to the players that don't make them any. Their goal is to make you buy things that either expand your gaming experience, or just improve the quality of life. Think of it this way, if you ran your own business and a person complained that a paying customer got something, and that person was just walking by the store, would you give them the free product or tell them if they want it they have to buy it? On the other hand, if free accounts get mounts and gliders am I going to get a refund for those in real money because why did I pay for an expansion based around gliders and mounts if someone is getting them for free all of a sudden?