We are not valued. We always get excluded in promos (or included but then kept from getting prizes, once we have already partaken in them: KungfuTea).
As well, let's not forget those dreadful rollbacks in Europe! Not everyone was able to get compensation for time and progress lost, as far as I remember.
Well, I still have to get my gems from Gameliebe. I should have learned to not trust Anet and its marketing long ago. Customer service has told me they can't help me with it, ha!