Hexen.2930

They did refund on my account as well. I dont know when exactly but it was within a week from today. I logged in today and had several mails from the support with all my gold missing. More or less the amount i was missing i think.I have no idea how you sorted the data for each player individually, but keep up the work @ customer support. We as community still need your help.I hope there are good news for all the other open tickets in that regard as well.

Has anyone else given up yet? i personally have stopped playing entirely.There is not a single line about the topic anymore in any official website. It seems they are sweeping this topic under the carpet and forgetting about us customers entirelySad but true

I have gotten exactly the same reponse as @Ashantara.8731 a few days ago. Seems they copy and paste the same text to everyone involved. At least it seems they keep their promise to leave the ticket open this time as its not closed yet, unlike the ones before.Apart from that nothing yet. No refund, no timeframe

very well spoken. Expresses my feelings to the fullest. sad but true

If that would be the case, i wouldnt mind at all. As long as they take care of each and every one of us. But having to deal with closed tickets, where you havent even gotten any reponse yet is outrageous. As you can see in this thread i am not the only one effected by this. And the majority doenst even come to this forum.

I know that there are a lot of issues ongoing right now, but you miss one fact. It's not me, its thousands of people who have the same issues.I haven't gotten any notification that they can't resolve the tradingpost problem, only that they are looking further into this. Then closed. This is definitely not a normal behaviour. On top of that there was an official announcement made from Arenanet and Guild Wars 2 that we should get into contact with the customer support if we are still missing items.And to be honest, for me personally there is no difference in not being able (SMS authentication) or not wanting (loosing 7 years of work) to play the game.I really wish they can resolve all the issues within a reasonable time frame but waiting for more than 3 weeks is kind of crazy.

@Ashantara.8731First of all why do they keep closing our tickets then? My personal belief after three weeks is to make us silent in a bad manner.Second of all, i have gotten no response like you. Only that they need to investigate the situation. 3 Days later my ticket was closed without any word/action taken.The same happened to the follow-up ticket i opened. Now i have a follow up - follow up ticket open, which havent even been read yet, apart from their automated support message. So yes, i lost all my hope. good for you you have yours still.edit* and actually it matters for me how long it takes. Its a real struggle for me to even spend time on fighting here for the losses we had. Playing GW2 means logging in checking if any refund happened and logging back out. It may or may not change if a refund happened, but everyday passes the first is less likely to happen. I really love Guild Wars 2 but i simply lost more than i could handle.

Do you really think they gonna help you? @Ashantara.8731I mean the issue is related to the rollback happened 3 weeks ago. I havent even gotten any feedback from the support apart from telling they investigate and then closing my tickets without any comment.And it's not that difficult to check server logs. Doesnt even consume much time. But if they dont take 10 Minutes to solve our problems but keep closing tickets in a matter of seconds... well lets say i dont have any hope left :(

So they've closed your ticket as well...It is such a no go after the rollback and all the issues it caused.And yet there is not a single official answer what is gonna happen to those who lost Items and/or gold at the trading post. I Still haven't read about a single person who has gotten a refund yet.

@Greg.7086Thats a nice summary of my thoughts. could not have expressed my feelings any better.Literally all of my friends are effected and most of them already quit or are borderline to do so. The only thing that keeps me logging in these days is to check if my money is back and the fact that i fight for our right of a refund. I lost more than 6000 gold because my buyorders disappeared from the Trading Post. Which was almost everything i had.Closing tickets without even any response is beyond what i have experienced in any game so far.Getting your ticket closed in that way feels like being punished by ArenaNet for beeing a good guy.

We need your help now! I have not read about a single refund done by the support related to the Rollback issues from May 11th. As there are many of us waiting to get some news on what is happening in this regard i logged into my account at the Supportside.Unfortunately i saw that the ticket has been closed, without any confirmation or whatsoever. They have just closed it without saying anything.Arenanet officially stated that we had to get into contact to the customersupport when we are still missing items and gold, and then they just close the tickets without resolving it?This leaves me almost speechless. But i will keep fighting and hope that we get some help here. If you also lost Items/Gold and submitted a ticket please check if your ticket is closed as well.There is a description how to check it -> https://help.guildwars2.com/hc/en-us/articles/360000308867 Please help

i received the mail "Survey Mail" on May 16 th, i tried to use the "bad" option today, and it said the option is closed since no longer avaible or something like "this request is now closed" it seems you are correct! Edit:Ok you can check your Ticketstatus when you login at the supportside. Indeed you were right. the ticket is closed as soon as you get the option. which is an absolute disaster.Any Words from the Forumteam on that please?

It is just embarassing to see one day passing after another without any message from the support.There is 0 communication from the Arenanet Team what happened, how they want to resolve the issues and if there is any ETA on a fix. Right now the game is unplayable for me since the rollback on May 11th. Ticket is still not answered after 2 weeks in, of course... If there is anyone who got refunded related to the rollback issues on May 11th can you let us know when this happened and how they did they refund?

I also submitted a ticket on 12th May. Apart from the automated messages that they are looking further into it and "how i value their support" i haven't gotten any message yet. 10 days and counting.Personally i lost a sh*t ton of gold and i am trying not to be impatient. But it gets tougher every day there is no response and no ingame gold refunded.I havent really played any Guild Wars 2 in the meantime, because all my motivation was also rolled back to 0 as well. I only check every morning if they did a refund or not.

I haven't receiced any Email from support apart from that they dont know exactly what caused it and they are looking further into this. I lost way more than 2250g and havent gotten any refund yet. But in case they refuse to refund me, i will ask them to rollback my account to the day before the 11th of may where the rollback happened. at that point i had all my stuff still listed in the trading post or my gold sitting in my wallet.also i did screenshots of more than 29.000 transactions at the trading all happened before the rollback, just in case.