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Lord Osprey.6819

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  1. My biggest issue with it honestly is the lack of communication. Their ticket system using email means there is no way to know if they received your email or not as you can't log in to their site and see your ticket and its status. Just an auto reply saying they received my email would be great. It would be even better if they could take 10 seconds and reply with something like "we got your email and just wanted to let you know it's going to be a few days before we can get to it." Not knowing what the heck is going on at all and having no idea of a time frame is very annoying. If you did n
  2. My biggest issue with it honestly is the lack of communication. Their ticket system using email means there is no way to know if they received your email or not as you can't log in to their site and see your ticket and its status. Just an auto reply saying they received my email would be great. It would be even better if they could take 10 seconds and reply with something like "we got your email and just wanted to let you know it's going to be a few days before we can get to it." Not knowing what the heck is going on at all and having no idea of a time frame is very annoying.
  3. I have 2 accounts. My primary account had a email authenticator on it and the email was through an ISP I am no longer doing business with so I can't access the email any longer. I put in a ticket and waited patiently for 8 days for an answer. Finally an answer came and GM Bulletshade apologized for the wait time. I wasn't that upset about the wait because I had my secondary account (I was smart enough to put an SMS authenticator on that one) to use while I waited. The GM then asked me for some more information to verify I was the owner of the account. I had already put some of that inf
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