Jukebox.6491

So i have reinstalled the game with no luck. I have also tested on 3 separate computers including my fiances all with the same crash when accessing the gem store. Due to this i assume that it is an account related issue. My fiance who also plays has not had this issue at all on her account. When i logged into mine on her pc after having her check it out i had the same crash. I have a video of the crash for any arenanet employee if they need it. Not really sure where to post it though.

Same issue here for me. Just started tonight.

My girlfriend and i live together and we play pretty often, especially during the Halloween event. Today when she went to login she also received the Error Code: 3023:1012:6:377 which is a real bummer because we both really enjoy playing the event in our off time. Before looking up the code she changed her password twice thinking her account was compromised and received an SMS verification each time. Im not sure if it contributed to the issue but we both play on the same IP on separate PCs in our home office together. We dont use VPNs or any in game tools like arcdps etc ( i know those were an issue for a time in the past). She did purchase 2800 gems in game on the Black Lion Trader for Black Lion Chest Keys but i dont see how that would cause anything. I hope this gets resolved soon so she can enjoy the event. She went to post in this thread but due to being locked out she cannot sign in to even the site to post. I'll update with any new developments.