I might be rememebering incorrectly, but I think you have to wait 72 hours if it is a new account before you can buy anything Also, avoid sending multiple tickets. It just slows down the response to you and Support here get pretty overwhelmed yeah but i bought gems well within the first 72 hours no issue at all, also i havent seen any information externally or in-game that says i cant buy gems, only says i cant buy or sell items on the marketplace itself for 4 days due to being a new account Ah ok I guess just wait for support / make sure you are checking spam and junk folders as so many responses apparently get missed. Lead times can be quite long depending on various things so they’ll get to your ticket soon I’m sureheres hoping, thanks for the reply though, heard good things about the community for this game, hoping its better then archeage and wowif they give me a fix ill post it here for you guys and gals