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Mausumaus.5894

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  1. I'll give a +1 to the support staff's efforts and yes, do keep in mind that they aren't the ones to blame for hiring Digital River nor are they the ones to blame for the wonkiness of their software. Response times will also vary as is the case with any supporting staff since there's only a finite amount of people available to do the job at any given time while there's practically an infinite amount of tickets being submitted around the clock.
  2. I feel the frustration, buddy. I'm not sure how things work in Canada so all I can suggest is hopping in line with a support ticket and wait for them to get around to fixing your account. They finally sent me a response stating that they made some more adjustments to mine and things do seem to be working. For how long, I don't know...but like I said earlier in this thread, if I get another one of those error messages, then I'm just going to leave it be since it's just plain silly to have to go through this routine as often as other people in this thread have been claiming. I'm fortunate to have the option of using an online retailer but I probably won't even do that in the future since this company is apparently satisfied with the results that they've been getting. So, if they can't be bothered to keep the process of making in-game purchases hassle-free like any other MMO, then I can't be bothered to go through an online retailer.
  3. Even PayPal doesn't seem to work so I guess the only other options left would be using a prepaid card or waiting...and waiting...for the support staff to get around to correcting the issues with our accounts. Personally, I'm just going to go with the prepaid route for now since I found a source that sells gems for the same price that this company does and there's no waiting involved. As soon as the transaction is approved, you get a code sent to your e-mail address.
  4. I hope not! I'm about a week into trying to get my issue resolved with no success. I was even sent a response claiming that adjustments were made so I should be able to make purchases but I still get the same "unexpected error" message. If I'm looking at having to go through this routine that often when there are other companies that seem to have made this process hassle-free, then I'm simply going to have to reconsider which company gets my financial support. If it really is security, then why not add an option where you can use your authenticator to bypass this and buy gems, hell even email AND SMS authenticator codes. I'd do that, over missing out on stuff. I hope it gets resolved for me before the 30th (last time it took 30 hours or so). I need that Silver-fed and runecrafters salvage o matic >.> I hope it gets resolved for you quickly. Maybe also contact your bank too? If that helps at all. I don't really know the workings of how AN charge.It's definitely not an issue with my bank. I've had instances elsewhere in the past where I made an online transaction and my bank was the party responsible for declining it because it was from a source that they weren't familiar with. The attempt also showed up in the "pending charges" section of my account. In this case, it's solely an issue on this end because my attempts haven't been showing up as pending charges and the people I talked to at my bank haven't been seeing any such attempts being made. Like I also said, I had no trouble at all with buying the game on the actual website so as far as I can tell, it's specifically an issue with whatever process is being used in-game that's causing the problem(s). All I know is that I'm not going to bother making any other purchases if this issue happens as frequently as it's been happening to you because that's ridiculous!
  5. I hope not! I'm about a week into trying to get my issue resolved with no success. I was even sent a response claiming that adjustments were made so I should be able to make purchases but I still get the same "unexpected error" message. If I'm looking at having to go through this routine that often when there are other companies that seem to have made this process hassle-free, then I'm simply going to have to reconsider which company gets my financial support.
  6. it would be nice if:ArenaNet would offer gem cards again in retail shops or via online resellers. Now they are sold out everywhere except for a few highly overpriced online sellers that are not on the list of authorized resellers.ArenaNet would offer their gems via their website outside of the game. I'm also not able to purchase gems in-game but I certainly had no trouble at all with buying the actual software on their website so I'd definitely like to have the option of being able to make other purchases that way.
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