So, I have been dealing with an issue the last few days regarding my character in-game.
I exchanged 150 gold for 450 gems, in order to get 5 BLKeys, which I then used mainly to get 5 BLStatuettes, adding them to the 6 that I already possessed, I had enough to then exchange them for a Total Makeover Kit. I used it on my human male Ele to make him as tall as possible, in which case I did very accurately over the normal limit (yellow square) up to full max.
2 days later, I noticed that my character wasn't as tall as other human males (no novelties or buffs), so I checked with the Aesthetician, where I found out that I could still get my character taller. Figured that it was a bug, that my height didn't got registered correctly from the transformation and so I asked for a Total Makeover Kit refund. I provided all the necessary screenshots: the gem purchases, my height comparison to other human males that were max tall, the aesthetician's customization options, the amount of BLStatuettes that I had as well as 5 emails giving a detailed description of my situation, how it happened etc.
Turns out that I cannot get a kit refund because I dealt with a similar issue long ago. I find this irrelevancy to be meaningless and extremely disappointing. I don't understand why me dealing twice with an issue prevents me from receiving the support that I ask for and need. I'm no pro and these 450 gems did not come easy to farm. All I got was an "unfortunately we will not be able to assist you as we already have assisted you prior". So apparently, I am not allowed to deal with an issue twice, this time a bug resulted from the game itself may I add... I think it shouldn't matter what kind of issue I'm facing, as long as it is an in-game real issue that can be resolved, I should be able to get help, but I guess not.
So, I’m honestly very disappointed in the gw2 team support for handling this case specifically, because it could have been resolved and righteously so, since I’m not asking for anything more than what is already mine, paid fair and square and easily restored, not my fault the game bugged on me. I don’t think I’m saying anything unjust or offensive, in contrast I think that being blamed for something that I didn’t do, especially when I am the one that lost my time and 450 gems, yeah that is offensive and very disturbing…
However, I do not want to just talk about my personal issue. Restoring and refunding destroyed/lost/wasted items has been the only problem I had to deal within the game relating to the gw2 team support and that is as far as I will extend this very issue, since I am happy and satisfied from all other contents and aspects of the game. I know that I am not the only one dealing with refunding items and kit transformation problems. So, I am posting here asking for other people’s opinion on my case and on the subjects that I called forth. I personally feel as though my time and resources got wasted and worst of all I am not feeling comfortable using another kit on any of my characters or spending money on gems. This is how I view the situation and I believe that the game would be much better if these issues would be investigated and worked on more.
Today is my 150 Gold, tomorrow is my or someone else’s legendary sword, my choice is to do something about it now while the damage is little. But what are your opinions on this?