A very empathic and nice response from Josh.
When I scan through the replies though.. it's a mix of constructive (helpful, positive) and inmature (blaming, negative) responses, with the latter being in the majority it seems, so I hope ANet filters that out, because there is no added value except frustrations being vented and feeling good about that for a few seconds. Right. Well...
If you read carefully what he says, there is an opportunity. Josh mentions community involvement being the key and they seek on how to improve that. So you got 2 fair choices: disengage because you don't have the energy for it or give ideas on how you'd see that work because you do have the energy. That other choice: slam bam we already gave so much feedback man is just childish ego needs some attention play really. Do it somewhere else.