I've seen you posting around on this topic, seemingly defending it for years. Not sure why you are doing that, but i'm sorry to say... If it has been periodically re occurring for the last 2 years without a full proof fix, then it has indeed been left alone. Any new player coming in at any time should not be encountering such a rudimentary issue such at "Starting the game". It's a huge loss of potential growth and one I would think they'd be knuckling down on. Not just expecting people in the community to find fixes every time they patch the game. Preposterous.
Also, as I have mentioned, I have tried all the current "Fixes" and I have spent hours trouble shooting this, only to have a VPN be my solution. That is not something you should be expecting new players to do. Trouble shoot for hours why they can't get the game to download, mess with Host files, launching VPN Software...It's just too much for someone that sees a GW2 video and thinks "Hey I should try this game".