So 2 days ago i requested a refund as i bought the DLC's and then literally 3 days later they had a Prime Gaming amazon deal. Which i felt a bit bad cause i just spent double the amount i could have.
So anyway i was asked for my roder number, email adress and billing adress which i provided and they looked furhter into refunding the DLC's
However today i received this support ticket. Which left me with a headache
''Hello,
Thanks for your update.
We have submitted the refund. As this was an online banking order, an automatically generated e-mail was sent to you with a link to enter refund information. You must complete all fields, including bank account information, to receive a refund.
I have also reset the password to your "findmyorder" account just in case you need to log in there so that you can complete any steps for the refund.
Once the steps are complete, you will receive the refund generally within 7-10 business days.
Please let us know if you have further questions.''
Now i had never even heard of ''findmyorder'' nor ahd i made an account there so i found it quite weird that they ''reset' a password for an account which i had never made or heard of.
I wasn't able to find it either as the Order number couldn't be traced through the website and my email + last four digits of credit card also didn't find anything
Furthermore i also never received the automated generated email that they spoke of.
So obviously i went back tot he support ticket and asked what was up. i figured they'll take a day to reply. (which should be tomorrow) and i would wait patiently if it wasn't for the following
THEY REMOVED MY DLC's ! ???!?!?!
So they removed the DLC's and i have yet to hear or know what to do with the refund really. I'm left confused and agitated.
They want me to fill something in ''findmyorder'' through an email which i had never received. and they removed the DLC's without a refund.
If anyone has experience with this issue PLEASE help me out.
They removed the expansions. While the refund still hasn't arrived nor got an email about it.