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TwoLate.1457

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  1. You have to redeem it on the account page (https://account.arena.net)
  2. I have the same issue. It is related to the gem store on one account. If I open the the Trading Post (at a BLTC-NPC), everything works as normal. I can also switch to the Currency exchange, but when I switch to the Gem store, the game crashes after loading the top half of the page, just before the "--New Items-- --Promotions-- --Featured Items --" line. Logging in on a different account on the same machine does not have this issue.
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