Krakoon.4385

i tried to create an account , but this message always shows up " There was an unspecified error. Please try again. " i literally did many steps from email/password , read alot about other players recommendations , another browser , clear history/cashes , turning off my AV , tried for over a week , tried from different PCs , location , even tried from work i cant even create an account !! while my friends recommended me to play this game ! Arenanet team not aware of this issue ?