I know its probably a known bug but I've contacted support and had no real help in this matter.
So the issue is when you craft the Thaw Elixir in Living World Season 3 episode "A Crack In The Ice" if you log off the effect of it will go away. So before knowing that me and my friend logged off and tried to continue the story line but could not get into the bitter cold because we always die for not having the elixir's effect on.
Now I searched through and found out that even in the wiki Thaw Elixir - Guild Wars 2 Wiki (GW2W) at the bottom of the page in bug section it says that we should restart the story line.
The only problem is that we do not know how to restart the story line because it always continues from the same place even after quitting this episode and starting other stories.
The support team even told me that they cannot manually restart my episode so I'm completely lost because I want to do this story with a specific character but it is now impossible.
If anyone knows what we can do please let us know.
Thanks.
