Sad to see others are having the same issue. I'm not sure whether I did get the mail and accidentally deleted it prior to starting S1 or if it just never gave it to me, but essentially I am now soft locked out of the first quest due to not receiving that mail to read it and unable to do S1 on my main character (haven't checked my thief alt but honestly it isn't the char I want to play rn and doesn't actually solve the issue). And no, my mail isn't backed up, it was empty and I've done plenty of TP sell/buys since I noticed I was soft locked.
Sad to see others are having the same issue. I'm not sure whether I did get the mail and accidentally deleted it prior to starting S1 or if it just never gave it to me, but essentially I am now soft locked out of the first quest due to not receiving that mail to read it and unable to do S1 on my main character (haven't checked my thief alt but honestly it isn't the char I want to play rn and doesn't actually solve the issue). And no, my mail isn't backed up, it was empty and I've done plenty of TP sell/buys since I noticed I was soft locked.