Ramiz.4217

This is all my information provided bro. I posted all the images, everything is clear. It will be a reference for me from the game I have old friends. There are even codes on my phone that I entered in 2017. So to think that the account does not belong to me is complete nonsense.

No, they never asked me for private information about me. I took the ID photo myself and they didn't even want it. So, am I the real owner of the account or not? I don't think they did any research for it. Just because someone has accessed my account, they say it's unobjectionable and dismiss me, this is ridiculous. I don't think he will have reached my ID information, it's impossible. I gave a lot of clues to verify that the account is mine but they don't care if it's true or not.

Yes you are right. It was a mistake.

i did, thank you so much bro.

To discuss, at least two people need to talk. I'm arguing alone, no one hears my voice. Thank you for what you wrote. 🙂

I always answer with respect. No, of course I don't think CS steal the cd key. I remember they wanted it for a reason in the past years, and we shared and confirmed that. I want to say that the person who entered my account can see the cd key from arena.net without arguing. Yes I was thinking about it but I have no idea how to do it. How can I reach a supervisor? I just want them to do the necessary analysis, that's all, because it's ridiculous to think that the account is not mine. We are in contact with my old friends in the game. Even they couldn't understand this nonsense. We have been arguing for days, they even told me that they will be a reference, I share their names with the support team. They still don't care.

Dude the only info he can give is he who bought the EoD pack and he can inform about it because i haven't been playing for 2 years. At that time there was no EoD package. My e-mail is logged in, I have no idea how he did it. Frankly, I doubt even a close friend of mine right now. I saw the IP information of the person who took my account in my e-mail and I sent this to a.net. And I told the threads that were entered from 2015 to 2020, I gave their ss. They already gave me my account like this. I say ask the person who wants to get my account. For example, what was the name of the first friend he added, what was his first guild? Do you have a friend from the game that can be a reference for you, but of course it must be from old players. Even if I have this information, the person who stole my current account cannot know this information.

Yes, you might be right, maybe that's what happened. I don't know the scenario that happened. I don't know what to do either. I think it's up to here. Guild wars 2 seems to be over for me.

In this case, I am the victim, it is very unfair, I spent my years, I think it shouldn't be that easy. I have e-mails from 2015 to prove it. They can also ask this information to malicious people trying to take my account? If they can't provide that, wouldn't that indicate that the account belongs to me?

I did not sell my account. Since I did not have my own computer in those years, I was logging in from a computer that did not belong to me, I think my account has been stolen since then. Because the person playing my account has made a lot of changes.

Hello, First of all, excuse me for my english. I can't access my account of about 8 years today. I asked a friend of mine and I'm opening this topic from his account. In the first quarter of 2020, I had to get away from this game that I love so much due to my job. I've heard that a new package has arrived, when I logged into my account 3 days ago for this game that I was dying to play, the information was wrong, password reset etc. I tried many things and couldn't login to my account. I contacted the support team and learned that the account information has changed and the person who stole my account is actively playing this game. At the end of the day, they found my account and gave it to me, I was very happy. But 1 day later, when I logged in to my account again, it was written ''This account has been blocked for security purposes. Please contact customer support for assistance'' I contacted the support team again and I got the answer that the account can no longer be supported because someone else provided your account information. I remember sharing a PoF cd key with the Arena.net support team in previous years. I think the person who stole my account probably got the cd key from here. HoT has no way of knowing my cd key, this information is even available in my e-mail. The EoD package was purchased by the person who stole my account because there was no EoD package in those years. I think he tried to get the account back with this information. Although I tried in many ways that the account belongs to me, they did not take me into account. And it didn't come to a conclusion. I can no longer access this beautiful game that I have very good memories of. In short, all my hard work was wasted. I am very unhappy, it hurt me even more that he was dismissed by arena.net so easily.