Hello,
First of all, excuse me for my english. I can't access my account of about 8 years today. I asked a friend of mine and I'm opening this topic from his account. In the first quarter of 2020, I had to get away from this game that I love so much due to my job. I've heard that a new package has arrived, when I logged into my account 3 days ago for this game that I was dying to play, the information was wrong, password reset etc. I tried many things and couldn't login to my account. I contacted the support team and learned that the account information has changed and the person who stole my account is actively playing this game. At the end of the day, they found my account and gave it to me, I was very happy. But 1 day later, when I logged in to my account again, it was written ''This account has been blocked for security purposes. Please contact customer support for assistance'' I contacted the support team again and I got the answer that the account can no longer be supported because someone else provided your account information. I remember sharing a PoF cd key with the Arena.net support team in previous years. I think the person who stole my account probably got the cd key from here. HoT has no way of knowing my cd key, this information is even available in my e-mail. The EoD package was purchased by the person who stole my account because there was no EoD package in those years. I think he tried to get the account back with this information. Although I tried in many ways that the account belongs to me, they did not take me into account. And it didn't come to a conclusion. I can no longer access this beautiful game that I have very good memories of. In short, all my hard work was wasted. I am very unhappy, it hurt me even more that he was dismissed by arena.net so easily.