xaviyago.7924

Appeared to be a mix up on the customer support side and I was able to assist my son.

Hi. I have two minor children with whom I enjoy playing GW2. One hasn't logged in a while and requires password support. When I completed the online account recovery on his behalf I was told by customer support that the request must come from him. I thought this was odd since I purchased his game, supplied the game serial code in the support request form, and ultimately authorize all his in-game purchases and account decisions. Can I not assist him as his parent and legal guardian?