Vavrin.4785

Strider Armor Skin pleeeeease! :)

"I accidentally deleted a character that I equipped with permanent tools from the gem store and I need to have either the character or tools restored. Please and thank you." That is copied directly from my open ticket.I understand the common courtesy of being polite but this makes it feel like it's a conditional requirement when something like this happens. Something that I was not aware of. It was an honest mistake and I certainly was not rude or demanding in my ticket but it's been more than five days, now. The technology exists and I don't think that it's fair to "ignore" my ticket because someone somewhere felt that it may have been anything less than neutral.

I was playing around creating new characters as I often do, and put my account-bound permanent tools on one. I changed my mind and deleted it forgetting that I had the tools equipped. I'm not super bummed about it because they are only tools but I am bummed about the 3000 gems they cost me. I know Arena Net has a weird stance on character restoration and I do have a ticket open but they are taking forever to respond. Am I wasting my time? Will they restore the character or tools? Perhaps even refund the gems?