I started the story 2 weeks ago too, but not in the same spot. I got stuck at the tree markings and Crecia wouldn't talk to me. I put a ticket in with support that they only answered today, June 10th, and she told me to put a bug report in here as well as in game. I hope they don't come back to me and see its taking even longer because there are now TWO tickets for the same issue, as well as a post in the forums. I'm very disappointed and frustrated at this point.