It's been said many, many times throughout the ~40+ pages of comments before mine here, but really... it's hard to imagine a (realistic) scenario where this could have come off looking more surprisingly greedy and manipulative (at least for Anet, obviously other developers have taken the loot craze and RNG much further). You've consistently tested the willing within your playerbase with various gem store items and bundles over the years, slowly but surely upping the ante, but (as is apparent from the mass outcry) even if many were readily expecting the continuing of such trends, boy did you surprise the vast majority of folks with all of... this. Dropping a bomb of 30 new skins the player is forced to gamble for, skin-by-skin? With zero new skins currently earnable through in-game content? $25 for a SINGLE mount skin is plain laughable (even if it's more than just a re-skin and there are some updates to the model). I find it hard to believe that all of this was imagined to play out well... My wife and I have dropped our fair share of time and money into the game the past 5 years, and as veteran players just want you to know how shameless these practices and prices appear. This will definitely be a hard hit to the community's goodwill.