Stéphanie Bourguet.5287

Even they said it shouldn't be a problem anymore, but I still can't log in. Are you still getting the same error (what is the error code you get?)If the issue hasn't been resolved, can you please close your game client, launch it again, let it update completely and then try to log in? (Does the issue persist?)

Thank you for your patience everyone: The issue should now be resolved and players should be able to get back in game.

Hi Tyrians, Some players may be having difficulty logging into the game. We apologize for this situation and want to assure you that our team is looking into this matter and will address it as quickly as possible. Kind regards,~The ArenaNet Team

Thank you for your patience. Maintenance has concluded and you should be able to log in to GW2 on EU servers again. As part of the fix, we have restored all EU player accounts to their standing at roughly 2:40 AM PT on May 11. We're continuing to help players who are still missing items, or who made gem purchases or in-game transactions after that point. Please check your account carefully. If you find that you are still missing items or account progress, submit a ticket and Customer Support will help you as soon as possible. We apologize for the frustration and inconvenience this incident caused and are exploring ways to make up the downtime to our player community.