I've played GW2 a long while, but I have to admit I do prefer FFXIV and play that more religiously as of the past few years. I decided to bring my significant other over to GW2 to fill some time before the next XIV expansion came out, and I noticed a few troubling things I suppose.
The story is completely disjointed and the fact you have to pay for chapters in order to know wtf is going on is ridiculous business practice. As of now, if you complete the main storyline you go from dealing with Destinys Edge to suddenly working with a group of people that you don't know, to dealing with a threat that you don't know a lot about or have a vested interest in because you're locked from playing those chapters unless you pay for them. (I know who they are because I was playing when those chapters went live, but I spent the better part of a day trying to summarize who they were to my boyfriend who is completely brand new).
Through the whole of the leveling and questing experience in base game, he was asking me when he would get his glider and mounts, and all I could say was that he'd get them in the later parts of the game. I told him we could do that part now and do a disjointed story and be confused about wtf is going on and ruin HoT by skipping to PoF, but he decided we should stick to doing it the way it was intended (even going so far as to buy the chapters we needed so we could find out what was going on)
When we got to HoT, we were pretty bummed to find it mostly empty. I remembered that you do need some mastery points in Maguuma masteries in order to successfully get through the story, but trying to join a group and train to do those was proving to be an infuriating task due to the fact that the groups would take off on their mounts and be across the map in seemingly seconds while we straggled behind. Now I personally do have a few mounts, but my boyfriend only had his dingy first tier glider and so I stayed with him the entire way and his frustration was very real. We attempted to form our own group, twice actually, but it was to no avail.
Eventually we just decided to hang up our coat and I apologized for the awkward storytelling and gameplay mechanics, but I just thought maybe this should go up in the hopes that maybe Arena Net would see it and decide to make it friendlier for people.