She made a new character after buying end of dragons, and went to use the level 80 boost during her new character tutorial. It said congratulations, and then nothing happened. After completion of the tutorial, she was still only level 2 and her level 80 boost is gone, despite having never used it. Should I assume that using the support ticket system is her only route forward to get her level boost back? Also, if you can't use the boost during the tutorial, shouldn't it's usage be blocked during that time?
She made a new character after buying end of dragons, and went to use the level 80 boost during her new character tutorial. It said congratulations, and then nothing happened. After completion of the tutorial, she was still only level 2 and her level 80 boost is gone, despite having never used it. Should I assume that using the support ticket system is her only route forward to get her level boost back? Also, if you can't use the boost during the tutorial, shouldn't it's usage be blocked during that time?