alexcasilio.6247

So yesterday I went to my account settings and turned on newsletters (they became green) and saved all three successfully. I made sure guildwars2@ncsoft.com wasn't blocked by my email preferences, yet no confirmation email arrived. I disabled my adblocker, tried a different browser, changed my language and nothing has been sent to me. I read about a lot of people whose newsletter preferences switched back to grey when they logged out, but after logging in and out several times the newsletters continue to show they're enabled for me despite not getting an email. I signed up for the newsletter via https://www.guildwars2.com/en/newsletter-signup/ as a last resort and... still nothing. There doesn't seem to be anything else I can do to get this to work. :(

I opened my ticket #6902540 on May 13 and had no response except an email the day of saying they received it. I checked my ticket today and saw there was activity 4 hours ago but I haven't received any emails and there was no new message on my ticket...

Could I please get an update on my ticket #6902540 from Sunday, as it's been almost a week? I accidentally consumed some items I was meaning to sell later on that day (had bank and inventory open - oops :cry: ) and I was hoping to get them restored. I got a confirmation email the day of submitting my ticket but nothing since then.