Long story short.
I stopped playing for awhile, I let my 15yrs old cousin use my ID. He wants something real bad from black lion chest.
So he used my credit cards for keys. Didn't get what he wanted. Throw tantrum and delete all my characters. Throw away all my stuffs.
5 Legendary weapons, all ascended armors, trinkets EVERYTHING lost.
So I sent a ticket. With proof of items I had. Beg Anet, the big rich company, to give me some of my 'UNTRADABLE' items back.
Now I COULD lie that somebody hacked my ID, but something in me just sent a ticket with true full story.
they replied back with "support is unable to assist with issues related to lost items due to account sharing. Character restorations are no longer a service that we provide. We're unable to provide a reimbursement regarding this matter. It is the responsibility of the owner of the account to not allow other players to gain access to their account. Doing so would constitute account sharing, which is against our terms of service. Therefore, we're unable to assist you in this matter" So like, if I send another ticket says that it's actually a hack, you will be able to assist me? What's so hard about giving me back items that I have proof about their existence.
I'm just so frustrated, sad, depressed. All I want is to get some of my stuff back so I can at least continue playing.
Am I 'REALLY' in the wrong here? Should I've told my 15yrs old cousin to kitten off and buy his own expansion or something?
Now If I really need to start all over... I guess it's a goodbye.
Long story short. I stopped playing for awhile, I let my 15yrs old cousin use my ID. He wants something real bad from black lion chest. So he used my credit cards for keys. Didn't get what he wanted. Throw tantrum and delete all my characters. Throw away all my stuffs. 5 Legendary weapons, all ascended armors, trinkets EVERYTHING lost. So I sent a ticket. With proof of items I had. Beg Anet, the big rich company, to give me some of my 'UNTRADABLE' items back. Now I COULD lie that somebody hacked my ID, but something in me just sent a ticket with true full story. they replied back with "support is unable to assist with issues related to lost items due to account sharing. Character restorations are no longer a service that we provide. We're unable to provide a reimbursement regarding this matter. It is the responsibility of the owner of the account to not allow other players to gain access to their account. Doing so would constitute account sharing, which is against our terms of service. Therefore, we're unable to assist you in this matter" So like, if I send another ticket says that it's actually a hack, you will be able to assist me? What's so hard about giving me back items that I have proof about their existence. I'm just so frustrated, sad, depressed. All I want is to get some of my stuff back so I can at least continue playing. Am I 'REALLY' in the wrong here? Should I've told my 15yrs old cousin to kitten off and buy his own expansion or something? Now If I really need to start all over... I guess it's a goodbye.