metalTiffy.7106

As a consequence, since they show us how less they care about WvW, since they just forgot us this relink NOBODY should trans so they wont get a single dollar or gem this time. I think this is the only way to hurt them

EDIT:I could solve my problem on my own.. I could find the old version unter windows.old..I'm so freaking dump that I didn't got this idea earlier..C:\Windows.old\Users*Username*\AppData\Roaming\WinAuth ist the path and there you can open the tilfe with editor and could read out the old secret code 6996405 is 17 days old. Still can't login. Only Winauth needs to be removed.. Hope i can play next WvW Reset with my main account again.. Guess this week it wouldn't happen

Even with login isseu it takes weeks. My ticket is already open for 15 daxs and i cant login. Even on the support page not. The forum is still cached so i can login ^^

When you first set up an authenticator, you're shown the secret key used to create an authenticator. As long as you have that key, you can recreate your authenticator whenever you want. In the future, simply write that key down and stick it somewhere. They just hired more people a few weeks ago because of this backlog, and as of last week, the new hires "have started to kick in and we're melting the queues down much faster right now" (reddit) Nope didnt write it down. Pc was brand new. Didnt expect it to make problems in the first month.. Is this info with the new employees from anet? Because what i read in the post with all tickets they still need 25 days or more.Numbers would be awesome to give us a rough idea when we are in queue.

At least they made a post a month ago that they are aware of it. It would be better if they do this weekly to update us. Maybe because of the new hype of new players they arent staffed enough and the lots of free players also makes much more players. Maybe a splittet support for free and payd account would help at least the ones who pay the support :p

Same here. Winauth dont work after reinstallation. Definatly will never use something like this again.. Day 11 with no response. Cant eben login to support Page. Had to open it anonymous. Only had the forum in my cache so im still on here

The problem is, in the news a month ago, @Gaile Gray.6029 wrote most tickets take 1-2 weeks.. https://en-forum.guildwars2.com/discussion/42967/customer-support-update-6-8-2018#latestActually it took 3-4 or longer at the moment. Since the news it looks like it is getting worser instead of better?Im waiting for 10 days judt to get the Winauth removed from my Account 6996405If it would be "just" 1 or 2 weeks i would be nearly finished but looks like i will not be able to play a single day in my 3 weeks holidays and could not play the old zephirite stuff. Im just worried, that people, that open a ticket today have to wait 5-6 weeks and next week the waiting time is getting even longer..

Hi, I just need to remove the authentificator from my account after reinstalltion of my pc.Opened a ticket on the german page 6996405Added the key and 3 char names.Also write a mail a day after with english translation after i read that german support takes even longer.

If you still can login you should. Change password of the game, email and set up a 2nd factor authentification like email or so if not done already. BTW, Can i priorise my ticket by buying gem cards ;)

Maybe they should to a little "shift left" stuff. It means getting less work for the support and add it to the customer. Add self services so the user can change passwords, emails and Authentificator change alone if the got all needed stuff. This would remove a lot of work and the user gets what he wants immediatly. I have added key, 3 Char names, email, etc. to my ticket 6996405 and now i have to wait 3 weeks. Or more to get the authentificator reset.Today there should be a proper self service. Most companys couldn't efford to do this all by hand.

But I'm the most impatient person ever ^^Maybe i should work as a volunteer for a week for the support. Im working as IT Support. Just an option Anet ;)

Now im really afraid..I had to reinstall windows and after the patch today it asked for the winauth which it didnt do for weeks..Im playing since beta and gad never any ticket opened as far as i remember. I dont want to wait several weeks :'(