faytte.1057

Hello, I wanted to offer some constructive criticism. I submitted a ticket on the 7th (one week ago) and bumped it twice, simply based on what I'm familiar with from ticket response times of other games (BDO, AA, etc). While I don't expect answers within 7 days necessarily, generally I'm used to an update in my ticket to let me know it's being processed, giving me a general eta when a team is under high load. So far I've received nothing but the automated email from when I originally submitted the ticket. More over, because of the way this Zendesk instance is set up I cannot see if the ticket is even owned by someone (which would give me some self assurance that it is in someones queue of things to do). I feel like my ticket is basically left in a queue and, having worked in support before, I understand that things can be lost in the pipe.