Pepethelil.5281

let's make things clear shall we... I am not blaming tech support for my purchase decision nor the type of purchase... My issue is with well-established service providers that are unable to keep up to the demands of their customers... Most of these situations are avoidable... My situation is avoidable if they were able to respond to my ticket in a reasonable time. It would have at least given me the option of using the refund to upgrade my account. FYI, in moments such as these you are able to gauge the level of customer service.

I hastly created a new account to join my friends after being unable to recovery my old account (had it since 2012). However, upon playing the game again, I realized that it will be tedious and cumbersome to replay the old contents of the game and recollect the sets of gear/dye I had on my previous account. Realizing that, I went and submitted a ticket initially trying (very optimistically and hopefully) to retrieve my old account and merge it with my new account. Little by little, reality started creeping in and felt that maybe my request of account merger was unattainable. So I submitted another ticket from my old account trying to simply just recovery the account.. and here we are...6 days later...

It is really astonishing that such a poor level of tech support persists (or even exists in the first place) after how many months?!?! Arenanet should realize that the effect could be a monetary loss for some of its customers. In my instance, I cant even request for a refund of my purchase now... I paid USD 150.99 for the ultimate package that includes 4k of in game gems, which I have unfortunately spent... Upon spending those gems, I have forfeited my right for a refund... This could have been avoided if their tech support level was upto industry standard and a response was recieved prior to me spending those gems... #fixitnow

sigh >5 days for password/account recovery....

I have opened this discussion hoping one of the members of support team comes across it. I am trying to recover my old GW2 account. Unfortunately the recovery steps requires me to enter the serial code of my physical purchase of GW2, which I have lost. I have submitted two tickets no. 6953985 and 6947706. It's been 5 days and still haven't gotten a response. The excitement of coming back to GW2 is wearing off... I am starting to regret making a second purchase of the game... I hope someone at techsupport takes this matter seriously and responds to this matter as soon as possible.