Ephryos.4268

Hi there, I'm not here to bash customer service or anything but I am curious as to their average response times. I submitted a ticket 2 weeks ago and still haven't received a response and it was a fairly simple matter of clarification on how items come and go in the gem store. I may have been blessed with luck in the past but I've never once had to wait 2 weeks for a reply from customer service on any game. Is it perhaps better to just ask clarification questions to the community in the forums? Still that would seem unfortunate because when someone wants definitive information on a game you should feel confident to be able to rely on the promptness and integrity of the games customer service representatives.