Well if you had them for quite awhile you wont get a refund mate. They count it as you had fair use of them over that time. When i paid for them they didn't have the shared account slots, i got 5 on my alts which were long term invest obviously.. but since we can share them now, i will never make my money back ,i think its fair to get a refund since they made them essentially useless now, not to mention they did it for 3 of my friends before otherwise i wouldn't even waste my time at their forums if they don't want to that's fine too, all i ask was them to answer the ticket