Let me explain: last week I made a lvl 20 Asura woman character to get a weekly key (Black Lion Chest Key)
After getting the key, I delete the character until next week, when I recreate
But today I went to my level 20 to get the key of the week and I can't find the two 32-slost bags
I realize that I ended up erasing the two bags together with the lvl 20 character
Which bags were losing?
One 32-Slot Hero's Trusty Backpack (Seasons of the Dragons reward)
https://wiki.guildwars2.com/wiki/32-Slot_Hero's_Trusty_Backpack
and one Reinforced Boreal Trunk (made via craft) https://wiki.guildwars2.com/wiki/Reinforced_Boreal_Trunk
Ae I thought about getting in touch with the support to recover these two bags, it's simple, isn't it?
NO, the support was polite and irreducible in being able to recover the two lost bags
Saying that you can't see the loss of the bag or any lost item
speaking
Now the situation gets worse:
Even mentioning that one of the bags is 32-Slot Hero's Trusty Backpack a Seasons of the Dragons reward bag that is 100% complete in the achievement panel and I have in my characters the legendary Amulet Prismatic Champion's Regalia final reward
The support cannot know if the bag was in the deleted character or not, ok. Even though you can see that the bag(s) no longer exist in the account (bank and players) refusing to restore the item
If I have the final (Amulet Prismatic Champion's Regalia) reward, where is the initial reward?
Support doesn't know, I know, it was deleted inadvertently
I'm not even talking about the bag that was crafted anymore, but the reward bag should exist in the account, since the meta achievements have been completed.
I am considering the items as lost, but I wonder: What happened to GW2 support?!
I don't know what's going on, but the support has been much better!!!
PS: If you wonder about independent verification?
Well, I made the request for an independent verification and the support changed the subject 🙂
I don't know it was just me this behavior of support in not helping.
So it's a warning Pay attention to what you delete
Takato