[What Lies Beneath - Bug Stopping progress - Bring Piece of jade from the Behemoth's Gap Quarry]

3 hours ago, Healix.5819 said:

The #2 skill should appear when you're at the right spot. Use that skill to drop it. Note if you use the usual drop/swap button it won't work.

Thank you, that was it.
Confusing me with the same option (same icon) 😤 to drop the left (option 1) and right (option 2) item appears when you are positioned on top of the Hot Spot
And as we always release with the left by default, I ended up getting confused

[What Lies Beneath - Bug Stopping progress - Bring Piece of jade from the Behemoth's Gap Quarry]

What Lies Beneath - Bug Stopping progress - Bring Piece of jade from the Behemoth's Gap Quarry

I'm in the part: Bring Piece of jade from the Behemoth's Gap Quarry to Nearby Haze Hot Spots and Observe the results

But NOTHING happens, without progressing the achievement bar
I even had to watch a video from AyinMaiden, where I see what should happen, where the "black mist" is absorbed by the jade block

I've tried everything and NOTHING works:
* Relogging
* Changing maps
 * Starting another story and then going back to What Lies Beneath

NOTHING solves

Anyone stuck on this part too?
Did you find a solution?

Thanks

 

Video with just the right moment, but without the bug:

 

 

[Item inadvertently deleted, support doesn't help - Your request (8453082:32)]

On 12/15/2021 at 7:05 AM, Cyninja.2954 said:

You can try asking for the character to get restored. You might need a free character slot available for this.

I asked the question, and it was 100% ignored by support

On 12/15/2021 at 7:25 AM, Inculpatus cedo.9234 said:

You can not try asking for a Character Restore, as that's not a service provided, anymore.

Yeah, ever since NCSoft, again, took over publishing a couple/few years ago, the policies have changed.

Be very careful with your items/account. 

As it was, support did not give an option, and the ticket was closed

Not even proving that the "unique item" bag that can't be duplicated or hidden (rewards Seasons of the Dragons) no longer exists

Support was limited to saying that the proof that the bag no longer exists, it's not in the logs, so it can't do anything

How can the Arena not verify that a reward item no longer exists in a player's account?!

There's only one explanation, she doesn't want it!
If a site like gw2efficiency can check items and so on, Arena can do better, I'm 100% sure

Frustrating and disappointing the help that the GW2 support gave 

100% lack of interest in solving a simple missing item problem, something ArenaNET could solve in another 10,000 ways and not disappoint the customer.

Now I know that if I need support I won't have it 

GM Zippy the Wonder Squirrel  did the least bit to help the problem, he just kept copying and pasting ready-made answers, something that could have been done very well by a machine!

This was my worst gaming support experience! Practically the same as talking to a machine

Again: ArenaNET I am frustrated and disappointing with their support/customer service

------------- // --------------

Update:
My ticket was reopened by ArenaNET and I could finally prove that I had the two 32-slot bags

thanks everyone

[Item inadvertently deleted, support doesn't help - Your request (8453082:32)]

Let me explain: last week I made a lvl 20 Asura woman character to get a weekly key (Black Lion Chest Key)

After getting the key, I delete the character until next week, when I recreate

But today I went to my level 20 to get the key of the week and I can't find the two 32-slost bags

I realize that I ended up erasing the two bags together with the lvl 20 character

 

Which bags were losing?
One 32-Slot Hero's Trusty Backpack (Seasons of the Dragons reward)

https://wiki.guildwars2.com/wiki/32-Slot_Hero's_Trusty_Backpack

and one Reinforced Boreal Trunk (made via craft)
https://wiki.guildwars2.com/wiki/Reinforced_Boreal_Trunk

 

Ae I thought about getting in touch with the support to recover these two bags, it's simple, isn't it?

NO, the support was polite and irreducible in being able to recover the two lost bags

 

Saying that you can't see the loss of the bag or any lost item
speaking

Quote

"It is not possible for the Guild Wars 2 Support Team to replace such an item without an independent verification of its loss and the circumstances surrounding a loss incident."

 

Now the situation gets worse:
Even mentioning that one of the bags is 32-Slot Hero's Trusty Backpack a Seasons of the Dragons reward bag that is 100% complete in the achievement panel and I have in my characters the legendary Amulet Prismatic Champion's Regalia final reward

 

The support cannot know if the bag was in the deleted character or not, ok. Even though you can see that the bag(s) no longer exist in the account (bank and players) refusing to restore the item

 

Quote

 

"Occasionally, we are unable to replace items, and that is true in the case of the item or items that you have requested. Unfortunately, we are unable to verify that the character in question had the bags on them when deleted."

 

 

If I have the final (Amulet Prismatic Champion's Regalia) reward, where is the initial reward?
Support doesn't know, I know, it was deleted inadvertently

 

I'm not even talking about the bag that was crafted anymore, but the reward bag should exist in the account, since the meta achievements have been completed.

I am considering the items as lost, but I wonder: What happened to GW2 support?!
I don't know what's going on, but the support has been much better!!!

 

PS: If you wonder about independent verification?
Well, I made the request for an independent verification and the support changed the subject 🙂

 

I don't know it was just me this behavior of support in not helping.

So it's a warning Pay attention to what you delete

 

Takato

 

 

[Black Lion Board disabled or missing (BUG?)]

I have the three Black Lion Board in my homeBut today I see that one of the 3 Board is disabledThe board (Black Lion Delivery Box Season 4) is no longer shown on the board

Is anyone having the same problem?

The three boards are:Black Lion Hunters BoardBlack Lion Delivery Box (Season 3)Black Lion Delivery Box (Season 4)https://imgur.com/FvdF3iA