Adrop.1473

Heya, I love editing videos, so I did a Mesmer Montage on our guilds channel [pdf]. We are actually a gw2 community, which is dedicated on diffrent servers, but still play together, mainly, wvw. We alrdy did videos with our old guild, and we decided to go on with the new one. Well, enjoy the video tho, took some time to create it, greetings :)

I know this is old. And that's the point.. why is this still existing? 30k Maul out of Invisibility on 4 second cooldown if I am correct... Screenshot is made on 31th May 2019.

I think every build is kinda specific unbalanced, but in my opinion Herald is just overtuned... he has TOO much DPS, cleave, evade, block, mobility..

Hello,What are your thoughts on the certain scrapper status?My experience is actually frustrating... There is no game I play without at least one scrapper, most of the time both teams have one or one team has 2. And when this happens its mostly alrdy a loss. They can basically bunker 2 nodes undieing, reminding me of the bunker phantasm chrono ... which got nerfed in the end. I think it's time to do so for the scrapper. I could be wrong, but playing with and against it lowers my fun to play the game actually. I am not really confident about scrapper abilities so I have no clue what is too strong and nerfable but in a generally perspective the class looks pretty game breaking. Like I said: I could be damn wrong, that's just my feelings, that's why I want you to give me your feedback/experience/thoughts about it. What I don't want is: "XYZ class is OP too..." Of course this game is not balanced at all, but this discussion is about the scrapper bunker, feel free to open new discussions about other classes! Greetings, Adrop.

Yes, I agree. This does not conflict with any other mechanics, so easily to add. Would be nice! :)I actually also miss the "commander" tag in chat... why Mentors have that, when I spent 300/250 Gold to it :/ But that would be a diffrent topic and doesnt relate to this thread.

That is actually still fine. My ticket reaches 7 days today with no answer..

And that's what is really frustrating... I am pretty sure, that they are fixing the problem. And I heard this problem from other people. So why aren't they answering you with "Hey, we know your problem. We are already in the process of solving the problem."That would be a decent feedback, which let us/you know that the support team read your ticket and is already about to find a solution. So we basically cannot know, if they may read the ticket in time but need longer to fix it as usual. So when the feedback doesn't come, it leaves us in the "uncertain" area, where we get really impatient because we think that our ticket is still in the queue of billions of other tickets.So in my opinion, writing an answer like "Hey supporter 'xyz' is here, I read your ticket and am working on it, writing you again, if there are updates/next steps on your ticket/problem!" makes the time of waiting definitly more relaxed, because we know there is a support-hero who cares about me and my problem! That's how humans mind works.Greetings :)

I finally got an answer, exact 3 weeks later, as I sent it in at 12th July and got the answer today... thx

Like "metalTiffy" also said, we had to open an anonymous ticket, which takes even longer (as they wrote) and we cannot check the 'Activity' on it. I got a link in my confirmation e-mail, which results in a 404 Bug report... Grrrrr You forgot to mention they use incredibly slow moving snails to move the tickets around to the relevant teams these days..... :) And if they have a filter, it is even worse and weird, that they need such exceptional long. In my opinion, their Support team is not as big as it needs to be for such an internationally known famous online game. And ANet does'nt really seems like to change anything on that situation.I really don't want to miscall them, they might try to do something, but cannot really achieve the state it needs to be. But I like to have any Updates about it, because without these I FEEL like there is happening nothing, even though it might is...

Well, what I cannot believe is, that my ticket is about the smallest issue ever, cause it is happening all the time: I changed my phone number, and can't login now because of SMS authentication.I definitly deactivate this feature after they let me login again, just because of the extreme long waiting time, if I forget to change the number in gw2 again.It really annoys me, that they don't have a filter system, to sort these technical issues out and get fixed by another team, now it's like standing in the last place of a queue in a supermarket with one item, while in front of you are standing 3-4 other peeps with a huge amount of items.ANet does'nt even has a phone numer to call :anguished: ... we live in 2018...

Yep, that's what I meant, a little update, even when nothing changed yet would be awesome. Its very frustrating to wait, without any information about anything. As long anyone of the GM's tell me: "Ok bad situation at the moment, wait 10 Years til you get an answer!", it's definitly better then waiting and checking every day, (I even look every hour, because I want to play GW2 again) wether there is an answer or not. I am getting furious, because noone tells me anything.

I wrote my ticket last week 12th July, still waiting for an answer... #6998337. Very frustrating.

Hey folks,Since 2-3 hours I search for any recent Information about the current Customer Support Status - or: how long does my ticket need, to get an answer. A few months ago, I read a discussion about the same issue, where a GM answered in the forum for some ticket numbers, if there is any problem with them, why they need so exceptional long.So my first question is: What is going on at the moment? No big DLC time (like PoF time) or any other kind of "big-ticket-amount-reason". So why every ticket needs a minimum time of 2+ weeks to get answered?My second question is: Is there any diffrence between sending a ticket in english or in any other local language? Because on the same discussion, I called above, someone asked this question as well, and it didn't got answered... I mean, it would make sense if there are more english supports, then e.g. german/french/etc. supports... A little Update on the current situation would be perfect '_' GreetingsMarvin(I know my English is terrible!)