I definitely agree. If there's anyone in charge at all of Support, he's not doing a very good job. "Email Support" having a turnaround time of 1 to 2 weeks is atrocious lol. If this happened to the "real life" companies, say good bye to your customer base. Good thing it's just a "game" that customers can "play" the game to get distracted while waiting for the reply. smh.