The problem is, this is just plain wrong. You gifted the license to everyone who logged in, whether they lost any progress or not, which is a huge difference. Maybe you did this because it is too labor-intensive to determine which accounts actually lost significant progress and which didn't. But person X who decided to not log in might've taken the day off to play with their friends, gave up on all their daily rewards or might have to wait an entire year more now before they can get their second red SAB-infusion. They get a bonfire. Meanwhile person Y who just quickly logged in for their daily chest anyway and left again immediately get's a mount select license for lost progress? There's absolutely no way for you to tell if the rollback impacted X or Y worse. You had the chance to simply compensate everyone inconvenienced by the server problems equally. It honestly would've even been fine to give nobody anything, but instead you started a lottery of who clicked a button and who didn't. How is a person who gave up on their log-in-chest is in any way better off than a person who lost their log-in-chest? If something like this happens again in the future, you basically just encouraged everyone to log in, tell all their friends and spent as much time logged in as possible to qualify for gifts, when instead you should just encourage people to stay put and wait for a fix. I know the dead-horse-memes intensify and everyone thinks "is another thread about this really necessary? :rolleyes-emoji:" The thing is, I don't expect you to correct this or to send out additional licenses, but please at least show some understanding of why this topic sparked so much controversy and try to handle things like this with a little more finesse if it happens again. This shitshow could've easily been avoided, I even read a news article in my country about it, which was not really good publicity.