its still not working properly.i claimed a key and if i want to redeem it i only get a message that it cannot be redeemed :/ when you click to redeem a code in the gw2 store, did you make sure to then click a link underneath that to redeem an item code, and enter it there?thank you very much, you had the right idea =) i had to turn on "Redeem Item Code" but i still had "Redeem Gem Code" turned on. thx again ;)