I got 20 level 80 chars soon to be 10k hours over 4 years, this is a time to play issue, i swap my gear almost constantly i use shards to make gold, ive crafted legendarys, this is an issue for people who dont have time to play like i do. Its understandable that people cant play, its harder for them to do things that people who can play several hours a day every day of can, but thats how most games are you dont get anything unless you put time in to get it.