kins.3294

Ok, still have not heard anything back from them. This must be the single worst experience I have ever had with any customer service. I will just assume my account is lost since support does not seem to care about who the actual owner is. Peace out guys, hope you guys have better luck with this company.

Well, still no word from support, guess they really just don't care.

Thanks guys! I have created another email account on a different computer. I installed an antivirus and did indeed get some hits. Hopefully support will fix this issue soon.

Thanks man, that makes me feel a lot better! It is just frustrating that they take so long to respond.

They had support change the email address to the account I think because I cannot even recover it anymore.

Has anyone had the same experience? I received a message that a different location logged into my account, so I promptly changed my password and turned on the 2 factor verification. Problem is that every single piece of information was already in my previous support tickets. Now all the sudden my email was changed, password changed, and I never received a single piece of correspondence from Anet on whether it was me! My ticket #7357992 has been open for days now with no response or even acknowledgement, just their stupid canned email that they received it. I logged on my 2ns account (this one) and saw that they were raiding my main account and still Anet does nothing. I was wondering if anyone had any ideas on how to get this resolved faster because seeing almost 7 years of work stolen just hurts. I added the original receipts for all the serial keysName, address, last CC used.

Which servers are they located on?

In your opinion who would be the best SEA/OCX guilds that are currently playing on NA

I would love to see the scarf return!

And we are left in the dark again. Is it really that much trouble to give us an update once per month? I guess it is for an abandoned game mode.