I have had totally unplayable issue for several days now. I tried every suggestion here. I have lowered in game settings to the bone and still I am getting 2-4 FPS. I can't run a traceroute, I am not savey enough for that and your directions do not cover the 64 bit version, my Ping rate is over 300 most of the time, quite often going twice that or more. I upgraded Windows 10 Professional 64 bit and updated my graphics drivers, but nothing will work. I know we do not pay a monthly subscription, but we do buy Gems and Gem cards and buy expansions... Is there any hope for a fix to this, I log on and get my daily log on reward, but most times I cannot even run the basic daily. Please help.