"Go through what we went through." God, are you serious? It wasn't even down for 24 hours and this the first time in 8 years. They already lost what people would've spent yesterday; and giving out free stuff (of choice!) is probably another day. Yes, you are a customer, so am I, but requesting this after one day of downtime is exactly the entitled attitude that makes working in customer care the hassle it is. Companies are allowed to make mistakes without them having to beg for forgiveness on their knees, afterwards, even more so if it's been resolved without losses for the customers.