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A bugged 2nd chapter "bug in the system" - living world season 4

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I and my wife got this chapter for  free by in-game mail.

But 1 week later it got blocked again for my wife (but somehow not for me).

We had already tried all the advises, and she even tried to replay all 1st chapter in e4 living world with no result in the end.

Sending bug-report in game has no results too...


Can anyone help us solve this problem? 😕



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